Before dispatch
Order processing
Orders are normally prepared within 1–3 business days. Processing time is separate from transit time. Orders placed on weekends or public holidays begin processing on the next business day.
Customer Care · Mon–Fri
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Customer Care · Delivery
Clear expectations from checkout to delivery, wherever your order is headed.
Before dispatch
Orders are normally prepared within 1–3 business days. Processing time is separate from transit time. Orders placed on weekends or public holidays begin processing on the next business day.
Worldwide delivery
Most orders are expected to arrive approximately 10–15 business days after dispatch. The delivery estimate shown at checkout is based on the destination and available service.
Customs reviews, severe weather, local carrier conditions, and incomplete addresses can add time beyond the original estimate.
Follow your parcel
A shipping confirmation is emailed when your parcel leaves the fulfillment facility. Tracking may require up to 72 hours to display the first carrier scan. International orders may receive a second local-carrier tracking number after customs clearance.
International orders
Applicable shipping charges, duties, and taxes are shown at checkout whenever they can be collected in advance. If checkout states that duties are not included, the destination country may collect them before delivery.
Customers are responsible for charges imposed by local customs authorities.
Contact us as soon as possible. We will try to help, but an address cannot be changed after the order has entered fulfillment or been accepted by the carrier.
Allow 72 hours for the first scan and additional time during customs handover. If there is no movement for seven consecutive days, contact Customer Care with your order number.
Still need a hand?
Send your order number and delivery postcode so our team can investigate quickly.
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