Customer Care · Mon–Fri
Move Well. Dress Better.
Customer Care · Returns
A straightforward process when the fit is not right or your order needs another look.
Return eligibility
You may request a return within 30 days of delivery. Items must be unworn, undamaged, uncreased, and in resellable condition with the original packaging.
Try footwear indoors on a clean, carpeted surface. Products showing outdoor wear, marked soles, odor, damage, or significant creasing may be refused.
Send us your order number, the item you wish to return, and whether you prefer a refund or size exchange.
We will confirm eligibility and provide the appropriate return address and packing instructions. Return shipping costs are the customer’s responsibility unless the item arrived incorrect or defective.
Use the original shoe box inside a protective shipping carton. Choose a tracked service and retain the receipt until your return is completed.
After the return is received and approved, the refund is issued to the original payment method. Allow up to 10 business days for inspection, plus your bank’s processing time.
Yes, subject to stock availability. Contact Customer Care within 30 days of delivery and keep the original pair unworn while the exchange is arranged.
Items clearly marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Still need a hand?
Tell us your order number, item, and whether you prefer a refund or exchange.
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